Tilda Knitwear – Terms of Service

Last updated: 13th of May 2025

These Terms of Service ("Terms") govern your use of the website operated by TILDA KNITWEAR OÜ , an Estonian company located at Põhjala tehas, Koda 7, Tallinn, Estonia. By accessing or using our website \[[www.tildaknitwear.com](http://www.tildaknitwear.com)] ("Site") and related services, you agree to be bound by these Terms, which are in accordance with the laws of the Republic of Estonia , including the Law of Obligations Act , Consumer Protection Act , and Personal Data Protection Act .

1. Company Details

Business name: TILDA KNITWEAR OÜ

Registry code: 16884952

Legal address: Põhjala tehas, Koda 7, Tallinn, Estonia

Email: tildaknitwear@gmail.com

Phone: +372 5666 9506

2. Products and Services

Tilda Knitwear offers:

Handmade knitwear

Digital knitting patterns

Textile-based art objects

Creative workshops and events

Each item is handmade or created with care in our Tallinn studio. All product descriptions and visuals aim to represent our products accurately, though minor variations may occur due to the artisanal process.

3. Intellectual Property

All content on this website, including designs, texts, images, logos, and knitting patterns, is the intellectual property of Tilda Knitwear OÜ and is protected under Estonian and EU copyright laws.

Digital Patterns:

Digital knitting patterns are licensed for personal, non-commercial use only.

Redistribution, resale, or public sharing of the pattern (in full or part) is prohibited.

You may sell small quantities of finished products made using our patterns with clear credit to Tilda Knitwear.

For commercial licensing or wholesale inquiries, please contact us directly.

4. Order Fulfilment and Wait Time

All physical items are made to order by hand. Please allow a minimum of 2 weeks for production before shipping. Estimated delivery time is in addition to the production time.

You will receive an email confirmation when your order is placed, and a second notification once it has shipped.

5. Shipping

We currently ship within Estonia only.

Shipping fees and estimated delivery times will be shown at checkout. If you are outside Estonia and wish to place an order, please contact us by email at tildaknitwear@gmail.com, and we will do our best to assist.

6. Payments

We accept secure payments via:

Credit/debit cards

PayPal

Estonian bank links (if applicable)

All prices are in EUR (€) and include VAT , in accordance with Estonian tax regulations.

7. Returns and Cancellations

Physical products:

Returns are accepted only if the item is faulty or damaged upon delivery.

Return requests must be submitted within 14 days of receipt and include a clear photo of the defect.

The buyer is responsible for return shipping unless otherwise agreed.

Digital products:

No returns or refunds are offered on digital knitting patterns once downloaded.

Custom orders and workshops:

Custom orders and workshop bookings are non-refundable, unless the event is cancelled by us.

To request a return or raise an issue, email: tildaknitwear@gmail.com

8. Digital Downloads

Patterns are delivered as downloadable PDF files after successful payment. You will receive a link via email and/or in your user account (if applicable).

Please ensure your email address is entered correctly at checkout. If you encounter issues downloading your file, contact us.

9. Workshops and Events

Workshop registrations are binding once confirmed.

To receive a refund, cancellations must be made at least 72 hours in advance.

We reserve the right to cancel or reschedule any event. In such cases, a full refund will be provided.

10. Privacy and Data Protection

We handle personal data in accordance with the **EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

Data is collected only for order processing, customer support, and service improvement. Full details can be found in our [Privacy Policy](https://www.tildaknitwear.com/privacy-policy).

11. Limitation of Liability

We are not liable for:

Minor variations in product color, size, or texture due to the handmade process.

Delays caused by postal or delivery services.

Misuse of digital downloads or user error.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved through negotiation. If no agreement is reached, disputes may be referred to the Consumer Disputes Committee or resolved in Estonian courts.

13. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our site after updates implies acceptance of the new Terms.

14. Contact

If you have any questions or require assistance, please contact:

Tilda Knitwear OÜ

Põhjala tehas, Koda 7, Tallinn, Estonia

Tildaknitwear@gmail.com

+372 5666 9506