Tilda Knitwear – Privacy Policy

Last updated: 13th of May 2025

This Privacy Policy explains how TILDA KNITWEAR OÜ ("we", "our", "us") collects, uses, stores, and protects your personal data when you use our website [www.tildaknitwear.com], place an order, or contact us.

We are committed to safeguarding your privacy and complying with the EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

1. Who We Are

Business Name: TILDA KNITWEAR OÜ
Address: Põhjala tehas, Koda 7, Tallinn, Estonia
Email: tildaknitwear@gmail.com
Phone: +372 5666 9506
Website: www.tildaknitwear.com

2. What Data We Collect

We may collect the following personal data when you interact with our site:

When placing an order:

  • Name

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party processors)

When subscribing or contacting us:

  • Name

  • Email address

  • Any information you voluntarily provide (e.g., workshop preferences or order queries)

Automatically through cookies:

  • IP address

  • Device and browser type

  • Pages visited and interaction behavior (via analytics)

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity – to fulfill your purchase or service request.

  • Legal obligations – to comply with accounting and tax regulations.

  • Legitimate interest – to improve our services and respond to inquiries.

  • Consent – for email marketing or newsletter subscriptions (you may withdraw consent anytime).

4. How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate workshop or event updates

  • Send order confirmations and invoices

  • Improve our website performance and user experience

  • Comply with legal obligations

We do not sell or rent your data to third parties.

5. Data Storage and Security

Your personal data is stored securely using industry-standard encryption and password protection. Only authorized personnel have access to your data.

We retain your data only for as long as necessary:

  • Order and accounting data: 7 years (as per Estonian tax law)

  • Newsletter subscriptions: until you unsubscribe

  • Contact inquiries: up to 1 year after resolution

6. Third-Party Services

We may use third-party services to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Website host (e.g., Squarespace or Shopify)

  • Analytics providers (e.g., Google Analytics)

These third parties process data on our behalf and are required to comply with GDPR.

7. Cookies

We use cookies to:

  • Ensure site functionality

  • Analyze traffic and user behavior

You can manage your cookie preferences via your browser settings. By continuing to use our website, you consent to the use of essential cookies.

8. Your Rights Under GDPR

As a data subject, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request erasure ("right to be forgotten")

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Receive a copy of your data (data portability)

  • Lodge a complaint with the Estonian Data Protection Inspectorate (AKI)

📍 Website: https://www.aki.ee

To exercise your rights, contact us at tildaknitwear@gmail.com.

9. Newsletter and Marketing

You will receive email marketing only if you explicitly opt in. You can unsubscribe at any time via the link in the email or by contacting us.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in the law or our services. Updates will be posted on this page with a revised date.

11. Contact

For any questions about this Privacy Policy or your personal data, contact:

TILDA KNITWEAR OÜ
tildaknitwear@gmail.com
+372 5666 9506